Respecting your privacy
We are committed to compliance with privacy laws which apply to our businesses and which set out standards for the management of personal information. This policy outlines our personal information management practices applying to the personal information of individuals in respect of their dealings with Know To Grow or interaction with a Know To Grow online site, specifically:
• the kinds of personal information we collect and hold;
• how we collect and hold it;
• the purposes for which we collect, hold, use and disclose it;
• your right to access and seek correction of it;
• how you may complain about privacy matters; and
• our sharing of your personal information overseas.
There are some matters to which this policy does not apply. These are referred to below. This policy has also been updated to comply with the California Consumer Privacy Act of 2018 (CCPA) and unless stated otherwise and where appropriate, any terms defined in the CCPA have the same meaning when used in this notice.
Before using our website, you are required to give specific consent to the processing of your personal data for the purposes set out in section 5 below, which you have done by ticking the data processing consent box on our website.
For the purposes of the Data Protection Act 1998 (Act) or, from 25 May 2018, the General Data Protection Regulation (GDPR), the data processor is Know To Grow Pty Ltd of Irwin Terrace, Oxley Queensland, 4053, Australia.
Who We Are
In this policy, ‘we’ and ‘Know To Grow’ are, individually and collectively, Know To Grow Pty Ltd ABN 26633726084 and its related bodies corporate.
What personal data we collect and why we collect it
The personal information we collect and hold is what we consider reasonably necessary for our business functions and activities.
When we collect and hold personal information, it is generally of the kind we ask for directly from you to provide our services and what arises from those services, and includes your first name, surname, email address, phone numbers. We may also ask several
optional demographic questions that are used to assist us with anonymous internal research and
development purposes. It will also extend to other personal information you make available to us indirectly and to our assessments of your attitudes, traits, abilities, behaviours, preferences, and likely actions. Third party sources include social media sites such as LinkedIn and Facebook, and search engines such as Google.
You have the option of not identifying yourself or of using a pseudonym when dealing with us, except where this is impractical or where the law or a court order provides otherwise. Given our assessments are a personalised product it is not possible to participate in a Know To Grow assessment without identifying yourself.
We will not discriminate against you for exercising any of your CCPA rights. Unless permitted by the CCPA,
we will not:
• Deny you goods or services.
• Charge you different prices or rates for goods or services, including through granting discounts or
other benefits, or imposing penalties.
• Provide you a different level or quality of goods or services.
How do we collect and hold personal information?
Collection of personal information: When we collect personal information about you, we do so by making a
record of it. We do this when:
• you communicate with us online, for example when you engage with us for the purpose of us making assessments of you;
• you request marketing materials such as whitepapers or subscribe to our newsletter;
• you take part in any trade promotions, testimonials, surveys or focus groups we are involved in
conducting;
you deal with us in other ways involving a need for personal information to be provided such as when you contact us.
The information you give us may include your name, address, e-mail address and phone number. Regarding each of your visits to our site we will automatically collect the following information:
• technical information, including the Internet protocol (IP) address used to connect your computer to
the Internet, your login information, browser type and version, time zone setting, browser plug-in
types and versions, operating system and platform, device type and locale;
• information about your visit, including the full Uniform Resource Locators (URL), clickstream to,
through and from our site (including date and time), products you viewed or searched for’ page
response times, download errors, length of visits to certain pages, page interaction information (such as scrolling, clicks, and mouse-overs), methods used to browse away from the page and any phone number used to call our customer service number. We may also collect personal information, for example your profession or country of residence, about you by accessing data from other sources and then analysing that data together with the information we already hold about you to learn more for the purpose of the services we may provide to you or to our clients about you. When you visit our websites, social media pages or mobile applications or click on our advertisements displayed on the online media of other companies, we may collect information about you using technology which is not apparent to you, for example “cookies”. There is a lot of information available about how cookies work and how to change your browser’s cookie preferences. For example, see ‘All about cookies and your privacy’.
We may also collect personal information, for example qualifications and employment history, about you from third parties including current or potential employers of you in relation to a specific job application for which you are using our services.
Holding of personal information: For detailed information on the cookies we use and the purposes for which we use them see our Cookies Policy available via a link from www.Know To Grow.com. Personal information we hold is generally stored in computer systems. These may be operated by us or by our service providers.
Why do we collect, hold, use and disclose personal information?
For all the personal information we collect, hold and use, we do so primarily to provide assessments pursuant to our services and present those assessments to those who have engaged us. We may use some of your personal information, for example the country you reside in, to market to you and to others and for incidental purposes. Not all the assessment information collected in respect of you is used for marketing and the majority of information is collected solely for the purpose of providing our assessment.
We disclose personal information we collect for a business purpose, and for incidental purposes. For example, we may disclose your personal information within our group, to service providers who assist us in our day-to-day business operations and as part of buying or selling businesses. We may collect, hold, use and disclose your personal information for other purposes which are within reasonable expectations or where permitted by law. When marketing to you, your personal information is only ever used or disclosed for our own purposes. You may opt out of our direct marketing to you. Our direct marketing materials will tell you how to do this.
We may de-identify your personal information. We may do this for use and disclosure of the anonymous data for various data analytics purposes.
We use information held about you in the following ways:
processing of an enquiry form completed by you;
• processing and reporting on an assessment completed by you, including disclosing the results of
such assessment to a potential third party employer (which will be known to you) from whom you are utilising our services;
• processing a request expressing an interest in one or more of our products;
• providing your information to our marketing department who may contact you by post, telephone or
email to request feedback and comments on our services or to provide information to you which may be of interest to you;
• providing your information to our agents and service providers for the purposes set out above;
We will use the information you give us:
to carry out our obligations arising from any contracts entered between you and us and to provideyou with the information, products and services that you request from us;
• to provide you with information about other goods and services we offer that are similar to those that you have already purchased or enquired about;
• to provide you, or permit selected third parties to provide you, with information about goods or services we feel may interest you. If you are an existing customer, we will only contact you by electronic means (e-mail or SMS) with information about goods and services similar to those which were the subject of a previous sale or negotiations of a sale to you. If you are a new customer, and where we permit selected third parties to use your data, we (or they) will contact you by electronic means only if you have consented to this. If you do not want us to use your data in this way, or to pass your details on to third parties for marketing purposes, you will be able to withdraw your consent by contacting our Privacy Officer at privacy@Know To Grow.com.
• to notify you about changes to our service; and
• to ensure that content from our site is presented in the most effective manner for you and for your
computer.
We will use the information we collect about you:
to administer our site and for internal operations, including troubleshooting, data analysis, testing, research, statistical and survey purposes;
• to improve our site to ensure that content is presented in the most effective manner for you and for your computer;
• to allow you to participate in interactive features of our service, when you choose to do so;
• as part of our efforts to keep our site safe and secure;
• to measure or understand the effectiveness of advertising we serve to you and others, and to deliver relevant advertising to you;
• to make suggestions and recommendations to you and other users of our site about goods or services that may interest you or them.
Information we receive from other sources
We will combine this information with the information you give to us and the information we collect about you. We will use this information and the combined information for the purposes set out above (depending on the types of information we receive).
Where we store your personal data
All information you provide to us is stored on our secure servers. Credit card information is not stored by Know To Grow at it is fully processed by a third party. Where we have given you (or where you have chosen) a password which enables you to access certain parts of our site, you are responsible for keeping this password confidential. We ask you not to share a password with anyone.
Unfortunately, the transmission of information via the internet is not completely secure. Although we will do our best to protect your personal data, we cannot guarantee the security of your data transmitted to our site; any transmission is at your own risk. Once we have received your information, we will use strict procedures and security features to try to prevent unauthorized access.
How can you enquire about, access and correct your personal information?
Access: We will provide you with access to any of your personal information we hold (except in limited circumstances recognised by law).
If you wish to access your personal information or have an enquiry about privacy, please contact our Privacy
Officer at:
Privacy Officer
Know To Grow Pty Ltd ABN 26633726084
OXLEY QLD 4503
AUSTRALIA
Email: privacy@Know To Grow.com
Before we provide you with access to your personal information we may require some proof of identity.
Additionally, you may only make a verifiable consumer request for access or data portability twice within a 12-month period. The verifiable consumer request must:
• Provide sufficient information that allows us to reasonably verify you are the person about whom we collected personal information or an authorized representative.
• Describe your request with sufficient detail that allows us to properly understand, evaluate, and respond to it.
Correction: If you need to correct personal information we hold, please contact our Privacy Officer at one of the above contact points.
Deletion: Personal information will be retained by Know To Grow for 12 months, and will not be de-identified or deleted during such period. After 12 months, you may request de-identification, and if such a request is a verifiable, such data will be de-identified where practicable but will be retained by Know To Grow. To request your personal information be deleted, please contact our Privacy Officer at one of the above contact points.
How can you complain about our management of personal information?
If you wish to complain about a breach of the privacy rules that bind us, you may contact our Privacy Officer at one of the above contact points. We may ask you to put your complaint in writing and to provide details about it. We may discuss your complaint with our personnel and our service providers and others as appropriate.
Our Privacy Officer will investigate the matter and attempt to resolve it in a timely way. Our Privacy Officer will inform you in writing about the outcome of the investigation. If our Privacy Officer does not resolve your complaint to your satisfaction and no other complaint resolution procedures are agreed or required by law, our Privacy Officer will inform you that your complaint may be referred to the relevant privacy regulator for further investigation and will provide you with the regulator’s contact details.
UK Residents: you have the right to complain to the UK Information Commissioner’s Office (ICO).
Our sharing of your personal information overseas
All Know To Grow data remains in Australia.
Updates
This privacy policy is current at the date below.
Other privacy terms and limits of this policy
This is a policy only. There may be additional privacy notices and terms relevant to you depending on the nature of your dealings with us. We have separate policies concerning our employees – this policy does not apply to the personal information of our employees in their capacity as such.
More information
Please contact our Privacy Officer with any questions about this privacy policy.
More information about privacy law and privacy principles is available from the privacy regulator. The privacy regulator in Australia is the Privacy Commissioner: www.oaic.gov.au (email: enquiries@oaic.gov.au).
In the UK, the privacy regulator is the Information Commissioner: www.ico.org.uk (email:casework@ico.org.uk)